Exam prep guide MB-230: Microsoft Dynamics 365 for Customer Service

So there is a new bunch of Dynamics 365 certification out and it is, therefore, time either take the opportunity to learn or to prove that you know, the latest Dynamics 365 stuff. As always old certification will be deprecated and new will take their place …so… ready, set, go. In this blog post, I … Continue reading Exam prep guide MB-230: Microsoft Dynamics 365 for Customer Service

Bye, Bye Annoying Warning “The email below might contain script or content that is potentially harmful and has been blocked.”

Not one week go by where I do not get a question from a Dynamics 365 Customer engagement user or admin on how to get rid of the warning on Emails in Dynamics that contains HTML components, such as <script> or <style>. Good news is that it now can be gone with a simple setting. … Continue reading Bye, Bye Annoying Warning “The email below might contain script or content that is potentially harmful and has been blocked.”

Innovation methodologies explained

Gartner's view on innovation methodologies Gartner visualizes how methods like Design Thinking, Lean, Design Sprint, and Agile flow nicely from one to the next. In reality, where one methodology stops and others start is not that exact as most techniques are overlapping each other as visualized below. Source https://medium.com/@geertwlclaes/when-which-design-thinking-lean-design-sprint-agile-a4614fa778b9 Innovation methods explained Design Thinking can be used to … Continue reading Innovation methodologies explained

Rough estimate on Storage needed in Dynamics 365 Customer Engagement.

Dynamics 365 CE Cloud Storage explained With effect from 1 April 2019, new Dynamics 365 agreements will use a new definition on storage - For details see Dynamics 365 Licensing Guide. Now storage is divided up into 3, Database, File Capacity, and log Capacity. Common Data Service for Apps Database Transactional database storage for entity definitions … Continue reading Rough estimate on Storage needed in Dynamics 365 Customer Engagement.

Exam prep guide MB-210: Microsoft Dynamics 365 for Sales

So there is a new bunch of Dynamics 365 certification out and it is, therefore, time either take the opportunity to learn or to prove that you know, the latest Dynamics 365 stuff. As always old certification will be deprecated and new will take their place …so… ready, set, go. In this blog post, I … Continue reading Exam prep guide MB-210: Microsoft Dynamics 365 for Sales

Sales Win Wire Automation with Microsoft Flow

How do you organization communicate important sales wins? All companies I have worked fore have all had some kind of Sales Win Wire procedure in place to make the organization aware of important sales wins…. but… those Win Wires have always been weeks or month underway before made. Usually sellers down prioritize creating Win Wires … Continue reading Sales Win Wire Automation with Microsoft Flow

Fraud Protection and Anomaly detection made easy

Fraudsters use compromised accounts and stolen payment instruments to commit payment fraud. They also attempt other to steal from merchants with account takeover, free-trial abuse, fake product reviews, warranty fraud, refund fraud, reseller fraud, abuse of program discounts, etc. This is a growing issue which are getting visible in most merchants profitability including in Microsoft’s … Continue reading Fraud Protection and Anomaly detection made easy