There is a total of 68 important Microsoft updates / notification with a description of 0 new features 💗 and a total of 0 notification which could impact Users 👁🗨
In this week’s Microsoft IT news, we have some exciting updates regarding new features that are set to enhance user experience and operational efficiency across various platforms. First up, Microsoft Teams is introducing a feature that allows participants to edit their display names during meetings. This temporary change will enable users to present themselves in a way that suits the context of the meeting, without altering their original names in the system. Next, Dynamics 365 Contact Center is rolling out a shift swapping feature, empowering customer service representatives to manage their schedules more flexibly. This will allow them to trade shifts directly with colleagues, ensuring that staffing levels are maintained while accommodating personal preferences. Lastly, Microsoft is enhancing the Dynamics 365 Contact Center with automated and manual scheduling capabilities. This feature will optimize workforce coverage by allowing businesses to assign service representatives to shifts based on forecasted demand, significantly improving operational efficiency. Stay tuned for more details on these exciting updates!
Content this week
Microsoft Teams Microsoft Teams: Edit your display name in meetings
Planner Limited Microsoft Planner Functionality for Shared Mailbox Users
Dynamics 365 Apps Dynamics 365 Contact Center – Shift swapping for customer service representatives
Dynamics 365 Apps Dynamics 365 Contact Center – Automated and manual scheduling for shift plans
Dynamics 365 Apps Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage
Dynamics 365 Apps Dynamics 365 Contact Center – Create and analyze forecast scenarios for case and conversation volumes
Dynamics 365 Apps Dynamics 365 Contact Center – Introducing the Manage time-off requests feature
Dynamics 365 Apps Dynamics 365 Contact Center – Shift bidding for customer service representatives
Microsoft Dataverse Microsoft Dataverse – Service Update 9.2.25043.00000 for EUR
Microsoft Power Automate Power Automate – Save flow for future retrieval with designer resiliency
Microsoft Viva Microsoft Viva Goals: Optional in-product retirement announcement banner
Power BI Microsoft Fabric: Changes to tenant admin setting that governs the access of service principals to public APIs
SharePoint Online SharePoint Online: New document library template type “Resume repository” for resume organization and hiring
SharePoint Online Microsoft SharePoint: Customize your sites with multi-color themes
Power BI Microsoft Fabric: Changes to delegation capabilities for Microsoft Azure OpenAI tenant settings
Microsoft Teams Microsoft Teams: Join as attendees in Microsoft events from Teams Rooms on Windows
Microsoft 365 Apps Changes to how users install Microsoft 365 apps from the Microsoft 365 Copilot app
Dynamics 365 Apps Dynamics 365 Contact Center – Use capacity planning to predict your staffing needs
OneDrive for Business OneDrive: ask Copilot questions on meeting recordings
Microsoft Teams Microsoft Teams: New DVR (digital video recording) capabilities for town halls on iOS and Android
Microsoft Viva Microsoft Viva Engage: Report conversations feature in new admin center
Microsoft Teams Microsoft Teams: Native Bluetooth call controls using hands-free protocol for multiple peripheral devices
Microsoft Defender XDR Microsoft Defender for Cloud Apps: Improvements to threat protection capabilities
Power Platform Power Platform admin center – New and coming soon page announcement
Dynamics 365 Apps Dynamics 365 Business Central – Migrate record links and notes with cloud migration tooling
Dynamics 365 Apps Dynamics 365 Contact Center – Edit business rules for omnichannel AI agents
Power Platform Copilot Studio – Connect your data to Azure OpenAI for generative answers
Dynamics 365 Apps Dynamics 365 Contact Center – Route to least active representatives in messaging channels
Dynamics 365 Apps Dynamics 365 Contact Center – Real-time adherence monitoring for service representatives
Microsoft Purview Microsoft Purview | Insider Risk Management: New compromised user context in Microsoft Entra
Microsoft Purview Microsoft Purview | Data Loss Prevention: Ability to rename policy and rules
OneDrive for Business, SharePoint Online Microsoft SharePoint and Microsoft OneDrive: New PDF compression feature
Microsoft Viva Microsoft 365 Copilot in Viva Glint: Viva Glint admin can enable Copilot for the Company admin user role
Power Platform Microsoft Copilot Studio – User like or dislike reactions to agent response available in Copilot Studio Analytics
Microsoft Teams Microsoft Teams Premium: Moderator-governed meetings for information barrier compliance
Power Platform Microsoft Copilot Studio – Connect to external sources in agents through Single Sign-On
Microsoft Power Automate Power Automate – Integrate Copilot in Process Mining analysis
Power Platform Microsoft Copilot Studio – Add suggested prompts to custom agents
Microsoft 365 Apps Microsoft Copilot (Microsoft 365): Open Copilot Pages content in a Word document
Microsoft 365 suite, Microsoft Viva Microsoft 365 Copilot: People Skills will be available starting in May
Microsoft 365 suite (Highlight) Microsoft 365 Copilot app: Updates for unlicensed Microsoft 365 Copilot Chat users (Wave 2 Spring release)
Exchange Online, Microsoft 365 Apps, Microsoft 365 for the web New Outlook for Windows and Web: Outlook Newsletters
Microsoft 365 suite, Microsoft Viva New Service Plan: People Skills – Foundation
Microsoft 365 suite OneNote Pages in M365 Copilot Chat
Microsoft Purview Microsoft Purview Data Security Posture Management for AI Apps and agents
Microsoft 365 Apps Expanding reference capabilities with Microsoft 365 Copilot in Word
Microsoft Defender XDR Action Required – Microsoft Defender for Cloud Apps Network Configurations Changes
Microsoft Viva Microsoft Viva Pulse: Customize and display your internal usage guidelines for authors and responders
Microsoft 365 suite Additional breakdown metrics by app for Copilot Chat in the Microsoft 365 Copilot Chat standalone report
Microsoft Defender XDR Microsoft Defender XDR services: Deploy the New Defender for Identity sensor on Microsoft Entra Connect servers
Dynamics 365 Apps Dynamics 365 Customer Service – Use shift bookings to assign conversations
Microsoft 365 for the web Microsoft 365 Word, Excel, and PowerPoint for web: Enhanced File menu and easier file renaming
Microsoft 365 suite, Microsoft Purview Microsoft Word, Excel, PowerPoint: Protect sensitive files with dynamic watermarking
Microsoft Dataverse Microsoft Dataverse – Add Dataverse as enterprise knowledge in Copilot Studio
Power Platform Power Platform – Planned maintenance
Microsoft Teams Microsoft Teams: Expanded and enhanced peripheral auto-association support for Bring Your Own Device (BYOD) spaces
Microsoft Teams Action required: Classic Microsoft Teams end of availability starts July 1, 2025
Power Platform Copilot Studio – Introducing the Azure AI Search index as knowledge source feature
Finance and Operations Apps Third Reminder Finance and Operations Apps – Dataverse will be mandatory for all new and existing F&O deployments
Microsoft Teams Microsoft Teams: Real-Time Text (RTT) in Teams meetings and calls for Microsoft 365 operated by 21Vianet
Microsoft 365 Apps, SharePoint Online Microsoft SharePoint Online eSignature for Microsoft Word
Microsoft Teams Microsoft Teams: Meeting option suggestions in classic Microsoft Outlook for Windows
Microsoft Purview Microsoft Purview | Data Loss Prevention: Restrict Copilot in Office from processing labeled content
Microsoft Teams Microsoft Teams: Pop out live captions and Real-Time Text (RTT) in Teams meetings
Microsoft Teams Microsoft Teams: Easily call in a presenter from the roster for town halls and webinars
Microsoft Teams Microsoft Teams: Real-Time Text (RTT) in Teams meetings and calls
Microsoft Viva Microsoft Viva Engage: Analytics data retention will be 18 months instead of 24 months
Microsoft Purview Microsoft Purview | Insider Risk Management: Policy tuning analysis for priority content only policies
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